Generally, once you've made a wallet purchase, this will clear immediately, however, at times there may be a communication error between the payment gateway and your bank.

If you're currently parked at an admyt site, your payment will be processed once you exit the site.

If your account is still recognising this pending charge after 24 hours, please alert us to allow us to investigate further, if necessary, we can remove the pending status.

Please also make sure you have the latest version of our app.

iOS Device

• Visit the Apple App Store here, or
• Open the Apple App Store app on your device
• Tap on your profile icon
• Tap 'Update' next to the admyt app

Android Device

• Visit the Google Play Store here, or
• Open the Google Play Store app on your device
• Tap on your profile icon
• Select 'Manage apps & device'
• Tap on 'Updates available'
• Tap 'Update' next to the admyt app

Need help? Our team are ready and waiting to assist - pop us a query and we'll get back to you!