If you're sitting comfortably and get a strange message welcoming you to one of our locations, no need to panic. We're so sorry for any confusion or panic created but we want to put you at ease - this can happen for a number of reasons. But, rest assured, we'll rectify this for. 

Why was I notified when I'm not there

• Make sure that you've definitely added the correct licence plate number to your profile
• The cameras likely picked up a very similar plate to yours (1 vs I, O vs 0 for example)
• Someone has the exact same plate as you

Please pop our team a query and we will attend to it urgently and ensure that you are credited for any incorrect charged. 9 times out of 10 when we check the camera imagery it turns out to be a camera misread as the plate is very similar to yours. 

If you are concerned that your plates have been cloned, you can read more here. 

Need help? Our team are ready and waiting to assist - pop us a query and we'll get back to you!