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I've left the mall but still have an open session

Team admyt
Updated

So you've finished shopping and are comfortably on your way but the admyt App still shows you in an active session? 

This happens very rarely but means that somehow the camera didn't read your plate correctly on the way out. The first step is not to panic! We've got you sorted. Our team check all open sessions every evening and correct any weird issues like this. 

Feel free to email us and we'll close the transaction as soon as we can. Rest assured, you won't be charged the wrong amount (or we'll refund you) so please simply close the App and enjoy the day! 

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Comments

7 comments

Date Votes
  • Team admyt

    Thanks for clarifying!

     

    0
  • Wanda Shuenyane

    Boom didn’t open. I arrived and paid and left the mall. You should remove the R3

    0
  • Nitin Dayal

    Hi there, there seems to be a session open on my profile. I haven't been to the Benmore in a while

    0
  • Mfurman79

    Your app NEVER works. I cannot scan the qr code and get billed every time. Remove me from your data base immediately

    0
  • Nqobile Lekhuleni

    Hi. It's the second time I'm using the app and both times it has left the session running even after I left the mall. Is this the norm or is there a setting I need to do?

    0
  • Cassiemnk

    Hi there. My session is still open from this afternoon. I’ve submitted a request for investigation as well as emailed but I haven’t heard anything back

    -1
  • Eileen Van jaarsveld

    The boom don't work I left the mak like 15:52

    -1

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