If you're sitting comfortably and get a strange message welcoming you to one of our locations, no need to panic. This can happen for a few reasons:
- Someone has the exact same plate as you (in which case, feel free to panic). If you'd like to check on this, simply email us with a description of your car (make / model / colour) and we'll check to see if there is a cloned plate and let you know so you can take things further with the authorities.
- More likely is that the cameras picked up a very similar plate to yours (1 vs I, 0 vs O for example). In that scenario just let us know by email and we'll close any transactions that aren't you without charge and do what we can to ensure it doesn't happen again.